NUVANCA is committed to protecting the privacy of our customers, users, and visitors. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, mobile application, or services.
By accessing our services or placing an order, you consent to the practices described in this Privacy Policy.
1. Data We Collect
We may collect the following information:
- Personal Information:
- Name, email address, phone number, location and postal address.
- Account & Order Information:
- Login credentials, order history, payment confirmation, product preferences, and feedback.
- Device & Usage Information:
- IP address, device type, browser type, operating system, geolocation data (if enabled), and pages visited on our website or app.
- Cookies and Tracking Technologies:
- Cookies, local storage, and analytics tools to enhance functionality, track usage, and improve user experience.
2. Purpose of Data Collection
We collect personal information for the following purposes:
- Order Fulfillment:
- To process and deliver your orders accurately and on time.
- Customer Support:
- To address inquiries, complaints, or product/service issues efficiently.
- Marketing and Communication:
- To send promotional emails, SMS, Calls or WhatsApp messages with your implied consent.
- You can opt-out anytime via unsubscribe links or by contacting us directly.
- Website & App Improvement:
- To analyze user behavior, enhance functionality, and improve the overall user experience.
- Compliance & Legal Obligations:
- To comply with Indian laws, including DPDP 2023, IT Act 2000, and Consumer Protection Act 2019.
3. How We Use Your Data
- Process and deliver orders.
- Maintain your account and order history.
- Provide customer service and support.
- Send transactional messages, e.g., order confirmation, OTPs, payment receipts, and delivery updates.
- Send marketing communications only if consented.
- Personalize content, promotions, and recommendations.
- Conduct analytics for service improvement.
- Detect, prevent, and address fraudulent or unauthorized activity.
4. How We Share Your Data
NUVANCA does not sell or rent your personal information. We may share your data with:
- Third-party service providers:
- Payment gateways for secure processing of payments.
- Delivery and logistics partners for order fulfillment.
- Analytics and cloud service providers for website/app functionality.
- Legal and Regulatory Authorities:
- When required to comply with Indian law, regulatory authorities, or court orders.
- Business Transfers:
- In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of business assets.
5. Data Storage & Security
- Your personal data is stored securely on our third-party hosting provider’s servers, with access restricted to authorized personnel. We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or misuse.
- All payment details are handled securely by third-party gateways; NUVANCA does not store card or banking information.
- Data is retained only as long as necessary to fulfill the purposes outlined above or as required by law.
6. Your Rights under DPDP 2023
As a user, you have the right to:
- Access Your Data: Request a copy of personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of personal data, subject to legal or contractual retention requirements.
- Withdraw Consent: Opt-out of marketing communications at any time.
- Grievance Redressal: Raise complaints regarding personal data processing with our Grievance Officer.
Grievance Officer:
- Name: Keshav Goyal
- Address: Jhunjhunu, Rajasthan – 333001
- Email: nuvanca.official@gmail.com
7. Cookies, Tracking & Analytics
- We use cookies and similar technologies to improve website functionality, remember user preferences, and analyze trends.
- Cookies do not collect personally identifiable information unless provided by the user.
- Users may disable cookies in their browser, but some features may not function properly.
- Analytics tools (e.g., Google Analytics) are used for aggregate insights and do not store personally identifiable data.
8. Children’s Privacy
- NUVANCA does not knowingly collect personal information from children under 18 years. If a user is under 18, they must obtain parental consent before using our services.
- If we learn that personal data of a child has been collected inadvertently, we will delete it immediately.”
9. Third-party Links
- Our website/app may contain links to third-party websites. NUVANCA is not responsible for the privacy practices or content of these external sites.
- Users are encouraged to read the privacy policies of linked websites.
10. Changes to Privacy Policy
- NUVANCA may update this Privacy Policy from time to time to reflect legal requirements or operational changes.
- The latest version will always be available on our website.
- Continued use of our services constitutes acceptance of updated policies.